In fact, WhatsApp gives you a platform to connect with your audience and engage with them. Why should you read this blog?Īlthough we often use WhatsApp for only communication, we have hardly ever explored how it can help in growing your business with WhatsApp. This blog is for all those individuals, professionals and even sales reps who want to find their way around the WhatsApp Business app. That’s how much this app has seeped into our lives.Īnd while we all know how amazing that app is, what wonders it has done, we hardly understand the “business” side of it. I think we must be mentioning WhatsApp more than our own names in the whole day 😁 This also allows your team to monitor the progress of support tickets and ensure all tickets are resolved.‘Does this number have WhatsApp enabled?’ This means your customer support agents can simultaneously answer calls ensuring no customer has to wait in line.Īdditonally, you can use Devyce integrated with a CRM system to ensure you can track who’s handling which query to avoid confusion. Call grouping ensures multiple team members can answer inbound calls to one number. So you may want to consider using Devyce – a VoIP business phone system offering ‘call group’ functionality, to handle calls from there on. Our phone system offers your support team the same abilities WhatsApp Business provides and more…Īs your business grows, you’ll find more customers may want to reach out via a phone call. Inability to ensure all contacts receive a response.Not being able to track each employee’s performance or workload.Uncertainty as to who has sent or replied to messages.
#WHATSAPP BUSINESS USE CODE#
Scan the QR code with the device you’d like to linkĪlthough this feature is great for small businesses in the early stages, what can you do when you’re starting to grow and need more capacity for your team? These are the challenges you may face:.
( Android) Tap the 3 vertical dots at the top right corner to open the more options drop down ( Apple ) Go to WhatsApp Settings on the bottom right corner of the app.To link another device, follow these simple steps:
#WHATSAPP BUSINESS USE HOW TO#
As multiple people can log on, this is great for businesses operating on a hybrid/remote working model! How to add multiple users This means your customer support team can be reached on one number, anywhere your employees are working. They can then get the most up to date information on support tickets and reply in seconds.Īdding multiple users doesn’t require additional business numbers and won’t affect the phone number associated with your WhatsApp Business account. This is important for creating a seamless customer support experience as each team member can access chat histories. Having one WhatsApp Business account your team can share access to allows employees to pick up where colleagues left off. Great news for growing small businesses! Benefits of adding multiple users However, following a 2022 update, you can link WhatsApp Business with 1 phone and up to 4 PCs. Previously, you could only access your account via one phone and one desktop app. Particularly because WhatsApp Business provides the ability to link up to 5 devices with one business number. So if you haven’t already set up WhatsApp Business for your company, you are missing out. It’s the perfect tool to leverage a popular communication app for customer service. WhatsApp Business was designed with small businesses in mind. In this article we’ll explain how your team can share a WhatsApp Business account and solutions to scale your technology to your business growth. Looking for a way to add multiple users to your WhatsApp Business account? Or wondering what solutions there are to facilitate a growing customer support team? We’ve got all the answers for you.
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